CCF Technical Support & Warehousing Specialist

Work Location: Chandler, AZ  

Go one better, together.

We’ve built something we’re extremely proud of, and we think it’s time you became part of it. Working at Oregon Tool, Inc., you’ll build your career and do your best work while contributing to the whole of the company. We're for those who lean into challenges and expect that same attitude from the people around them. We’re a goal-oriented organization that’s firmly committed to creating opportunities for Team Members’ talents to shine and inspire the individuals around them so that we all win together. 

At 2,400 Team Members across the globe, you're more than just a link in a chain. From new products, programs, and business units, Oregon Tool, Inc. gives you the space to make systemic change within our business. How will you make your mark? 

HOW YOU MAKE AN IMPACT

The CCF Technical Support & Warehouse Specialist plays a pivotal role in ensuring seamless communication between internal teams, external customers, and stakeholders. This role involves providing exceptional service, delivering training, offering technical expertise, and supporting various departments within the organization. The successful candidate will also be responsible for assisting with repair materials, managing inventory, and facilitating order entry.

THE DETAILS 

• Provide technical support to end-users via phone, email, and in-person interactions.

• Capture orders in SAP and assist with order processing.

• Evaluate returned products and verify claims.

• Diagnose and repair specialized electric equipment.

• Offer technical repair services and support for all CCF product lines.

• Collaborate with the sales team to provide comprehensive customer support.

• Develop, modify, and improve repair procedures.

• Pick and pack outgoing orders and process them through SAP.

• Receive and manage incoming product shipments.

• Conduct weekly cycle counts and monitor inventory levels.

• Maintain repair parts inventory and track usage.

• Assist in the development and updating of service manuals.

• Represent the company at tradeshows and participate in sales calls.

SKILLS AND EXPERIENCE 

• High school diploma required.

• 1-3 years of technical experience with strong mechanical aptitude, customer service skills, and proficiency in computer and telephone usage.

• Strong analytical and problem-solving skills.

• High level of ethics, discretion, and confidentiality.

• Ability to learn and master new technologies quickly.

• Excellent communication skills, both written and verbal.

• Creative thinking and collaborative mindset.

• Proficiency in Microsoft Office suite and SAP preferred.

• Willingness to occasionally travel domestically as required.

For individuals assigned and/or hired to work in Washington, Colorado, Nevada, California, New York, New Jersey, Rhode Island, and Connecticut, Oregon Tool is required by law to include a reasonable estimate of the compensation range for this role. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Oregon Tool, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $47,900 - $69,400. 

WHAT WE OFFER:

• Medical, Dental, and Vision Benefits available on day one (no waiting period) 
• 401k matching (100% of first 3%, 50% of next 3% = 4.5% match on 6% contribution)
• Earn up to 120 hours vacation during your first year of service 
• One paid Community Involvement Day available per calendar year 
• Global company with small company feel 
• Casual work attire 

WHO WE ARE: 

Oregon Tool, Inc. is a global, premium-branded, aftermarket-driven precision-cutting-tool platform. At Oregon Tool, Inc., it is our goal to create, cultivate and sustain a global, inclusive culture, where differences drive innovative solutions to meet the needs of our employees and customers. We invite and encourage applications from all skilled individuals, including from groups that are traditionally underrepresented, not just because it’s the right thing to do, but because it makes our company #SharperTogether.

To learn more about our company and history visit us at: www.oregontool.com

Oregon Tool, Inc. will only employ those who are legally authorized to work. Any offer of employment is contingent on a background investigation and drug screen. Oregon Tool, Inc. does not discriminate based on sex, race, color, religion, age, marital status, national origin, citizenship, disability, veteran status, or any other status protected under law. 

During the application process we will not ask for or collect any confidential, proprietary, or sensitive personally identifiable information (e.g., date of birth; driver’s license number; or credit card, bank account or other financial information). If you submit such information, you do so at your own risk, and we will not be liable to you or responsible for consequences of your submission. This notice should not be construed as an offer of employment or creating any terms of employment. 

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