Customer Account Coordinator

Work Location: Oregon, IL  

Your Career. Your Impact. Our Future. Let’s Get After It.

At Woods Equipment Company, we’re a passionate group of people driven by innovation and a commitment to creating the world’s most efficient agriculture products and attachments. Every Team Member drives our success. Your growth fuels our progress, empowering you to take initiative, share your ideas, and help shape what’s next. With a long history of innovation and a pioneering spirit, we’re a global team built on humility, grit, and collaboration – where every voice is valued and every contribution matters. If you’re ready to bring your perspective and thrive in a people-first culture, join us and make an impact.

HOW YOU MAKE AN IMPACT:

The Customer Accounts Coordinator I is the secondary support contact for providing customer service for domestic and/or international trade customers (retailers, distributors and OEM accounts).  Primary duties involve, but are not limited to, facilitating the sales process by entering orders, answering product questions, providing status of open order and projecting estimated shipping information and provide best of class customer service to our customers.  Supports the Customer Accounts Coordinator Team in their needs.

THE DETAILS:

• Customer Service
  • Receive and enter customer orders from phone, e-mail, fax, EDI or MRP requirements
  • Provide timely communications and follow up to the customer of order status, availability, pricing, promotions, shipment information, credit issues, returns and any other customer service requirements of the customer. Supports CACII and Lead CAC as needed in higher level tasks.
• Data & Information
  • Create and maintain customer master data, pricing, payment terms, transportation times and internal tracking documents.
  • Ensure purchase order records are maintained for accurate record retention and audits
  • Responds to information requests by phone, fax or mail
• Communication and Documentation
  • Maintain open communication through conversation and both formal and informal documents

QUALIFICATIONS & SKILLS:

• 1+ years of experience in business-to-business customer service role
• Proficiency in Microsoft Office suite (Outlook, Word, Excel) and data management software (SAP preferred)
• Able to complete responsibilities in a timely, professional and quality manner
• Solve problems analytically; search out relevant information and gauge its importance when making decisions
• Strong time management and organizational skills
• Effective written and verbal communication skills; able to express oneself clearly and in technical and non-technical terms
• Creative thinker and detail oriented
• Ability to work independently and as a collaborative and effective team player able to work with teams who are globally dispersed
• Set a good example of personal integrity
• Demonstrate ability and willingness to learn; seek out development activities to improve skills and increase knowledge; learn from other team members and own mistakes
• Take initiative, seek and act on opportunities to improve organization performance

At Oregon Tool, we provide a reasonable, good-faith estimate of the compensation range for this role of $40,560 to $43,680. Final offers are based on various factors such as experience, skills, qualifications and internal equity. This range may vary based on geographic location where the position is filled, and most new hires are not typically hired at the top of the range.

WHAT WE OFFER:

• Medical, Dental, and Vision Benefits available on day one (no waiting period) 
• 401k matching (100% of first 3%, 50% of next 3% = 4.5% match on 6% contribution)
• Retirement Savings Plus Plan*
• Earn up to 120 hours vacation during your first year of service 
• Paid holidays and one paid Community Involvement Day available per calendar year
• Tuition reimbursement program  
• Global company with small company feel 
• Casual work attire 

*Based on geographic location and company performance.

WHO WE ARE: 

Woods Equipment, part of the Oregon Tool, Inc. family of brands.

Oregon Tool, Inc. is a global, premium-branded, aftermarket-driven precision-cutting tool platform. At Oregon Tool, it is our goal to create, cultivate and sustain a global, inclusive people-first culture, where differences drive innovative solutions to meet the needs of our Team Members, customers, and communities. We welcome applications from all skilled individuals, including those from groups traditionally underrepresented, not just because it’s the right thing to do, but because it makes our company #SharperTogether.

To learn more about our company and history visit us at: https://www.oregontool.com.

Oregon Tool, Inc. will only employ those who are legally authorized to work. Any offer of employment is contingent on a background investigation and drug screen. Oregon Tool, Inc. does not discriminate based on sex, race, color, religion, age, marital status, national origin, citizenship, disability, veteran status, or any other status protected under law. 

During the application process we will not ask for or collect any confidential, proprietary, or sensitive personally identifiable information (e.g., date of birth; driver’s license number; or credit card, bank account or other financial information). If you submit such information, you do so at your own risk, and we will not be liable to you or responsible for consequences of your submission. This notice should not be construed as an offer of employment or creating any terms of employment.