Customer Service Representative (Hybrid)

Work Location: Oregon, IL  

Let’s Get After It.

At Woods Equipment Company, we are a passionate group of people dedicated to a spirit of innovation and outside the box thinking to create the world’s most efficient agriculture products and attachments. We believe in inspiring, listening, learning, and rolling up our sleeves to “get after it” together. We serve a higher purpose than the products we make and are devoted to positively impacting people, communities, and landscapes around the world. We are built on a pioneering spirit, leading with humility, global stewardship, and owning it day in and day out. We know what it takes to get the job done, and we know our people are the way it happens. Come join our team!

HOW YOU MAKE AN IMPACT:

The Customer Service Representative serves as a first level Customer Service Representative, handling a limited size territory, while also providing key administrative support to the Customer Service and Technical Support departments. 

THE DETAILS:

• Make outbound calls to customers to update order status, answer questions, provide product information, insuring complete customer follow through
• Responds to product information requests
• Proof reads CSR’s Sales Orders against PO’s for completeness, accuracy, and adherence to SAP requirements, scans PO’s into orders per SOP.

• Process daily invoices printed during overnight batch job

• Receive and enter accurate customer orders from phone, e-mail, fax, EDI, B2B, or other sources
• Provides timely communication and follow up to customer regarding order status, availability, pricing, promotions, shipment info, credits, returns and any other requirements of the customer
• Monitor all territory orders in conjunction with expected delivery times; escalate potential delivery issues and work with field sales managers on territory activity and status

QUALIFICATIONS & SKILLS:

• High School diploma or GED required
• A minimum of one year of relevant experience working in a formal business system
• Experience working with call center or multi-line phone systems preferred
• 2 years of experience with Microsoft Office Suite (Word, Excel, etc.)
• SAP or related ERP experience a plus                                       

• Must have a professional, friendly demeanor
• Strong interpersonal and written communication skills
• Must be detail-oriented with a high level of accuracy in data entry

For individuals assigned and/or hired to work in Washington, Colorado, Nevada, California, New York, New Jersey, Rhode Island, and Connecticut, Oregon Tool is required by law to include a reasonable estimate of the compensation range for this role. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Oregon Tool, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current pay rate is $19/HR..

WHAT WE OFFER:

• Medical, Dental, and Vision Benefits available on day one (no waiting period) 
• 401k matching (100% of first 3%, 50% of next 3% = 4.5% match on 6% contribution)
• Earn up to 120 hours vacation during your first year of service 
• One paid Community Involvement Day available per calendar year 
• Global company with small company feel 
• Casual work attire 

WHO WE ARE: 

Woods Equipment, part of the Oregon Tool, Inc. family of brands.

Oregon Tool, Inc. is a global, premium-branded, aftermarket-driven precision-cutting-tool platform. At Oregon Tool, Inc., it is our goal to create, cultivate and sustain a global, inclusive culture, where differences drive innovative solutions to meet the needs of our employees and customers. We invite and encourage applications from all skilled individuals, including from groups that are traditionally underrepresented, not just because it’s the right thing to do, but because it makes our company #SharperTogether.

To learn more about our company and history visit us at: www.oregontool.com

Oregon Tool, Inc. will only employ those who are legally authorized to work. Any offer of employment is contingent on a background investigation and drug screen. Oregon Tool, Inc. does not discriminate based on sex, race, color, religion, age, marital status, national origin, citizenship, disability, veteran status, or any other status protected under law. 

During the application process we will not ask for or collect any confidential, proprietary, or sensitive personally identifiable information (e.g., date of birth; driver’s license number; or credit card, bank account or other financial information). If you submit such information, you do so at your own risk, and we will not be liable to you or responsible for consequences of your submission. This notice should not be construed as an offer of employment or creating any terms of employment. 

#LI-VR

#LI-Hybrid