Product Support Specialist

Work Location: Oregon, IL  

Your Career. Your Impact. Our Future. Let’s Get After It.

At Woods Equipment Company, we’re a passionate group of people driven by innovation and a commitment to creating the world’s most efficient agriculture products and attachments. Every Team Member drives our success. Your growth fuels our progress, empowering you to take initiative, share your ideas, and help shape what’s next. With a long history of innovation and a pioneering spirit, we’re a global team built on humility, grit, and collaboration – where every voice is valued and every contribution matters. If you’re ready to bring your perspective and thrive in a people-first culture, join us and make an impact.

HOW YOU MAKE AN IMPACT

The Product Support Specialist responsibilities include providing technical support to District Managers, Dealers and end users of Woods products. Additional responsibilities also include evaluating warranty claims, product training, and providing field service calls.

THE DETAILS

• Be the go-to technical resource for District Managers, dealers, and customers, providing product support, training, troubleshooting, and application guidance for Woods Equipment.
• Diagnose equipment issues using your knowledge of mechanical systems and basic hydraulic and electrical circuits, helping customers identify the right solutions, products, and configurations for their needs.
• Drive effective warranty support by evaluating returned parts, reviewing warranty concerns, and maintaining timely communication with dealers through resolution.
• Strengthen product knowledge across the dealer network by developing technical service publications, maintaining clear documentation and communication, and providing hands-on product support at trade shows and other events as needed.

SKILLS AND EXPERIENCE

• Bring 5–7 years of relevant technical experience, ideally supporting agricultural, industrial, or similar equipment; a bachelor’s degree is preferred but not required.
• Communicate technical information clearly through strong technical writing, documentation, and verbal communication with both technical and non-technical audiences.
• Apply strong analytical and problem-solving skills to troubleshoot issues, evaluate information, make sound decisions, and turn solutions into action.
• Thrive in a collaborative, hands-on environment by taking initiative, continuously learning, following through on goals, and effectively using Microsoft Office tools including Outlook, Word, and Excel.

AVAILABILITY

Available to work on site as required by job; eligible for domestic and international travel several times per year up to two weeks’ duration.

At Oregon Tool, we provide a reasonable, good-faith estimate of the compensation range for this role of $67,000.00 - $77,000.00. Final offers are based on various factors such as experience, skills, qualifications and internal equity. This range may vary based on geographic location where the position is filled, and most new hires are not typically hired at the top of the range.

WHAT WE OFFER:

• Medical, Dental, and Vision Benefits available on day one (no waiting period) 
• 401k matching (100% of first 3%, 50% of next 3% = 4.5% match on 6% contribution)
• Retirement Savings Plus Plan*
• Earn up to 120 hours vacation during your first year of service 
• Paid holidays and one paid Community Involvement Day available per calendar year
• Tuition reimbursement program  
• Global company with small company feel 
• Casual work attire 

*Based on geographic location and company performance.

WHO WE ARE: 

Woods Equipment, part of the Oregon Tool, Inc. family of brands.

Oregon Tool, Inc. is a global, premium-branded, aftermarket-driven precision-cutting tool platform. At Oregon Tool, it is our goal to create, cultivate and sustain a global, inclusive people-first culture, where differences drive innovative solutions to meet the needs of our Team Members, customers, and communities. We welcome applications from all skilled individuals, including those from groups traditionally underrepresented, not just because it’s the right thing to do, but because it makes our company #SharperTogether.

To learn more about our company and history visit us at: https://www.oregontool.com.

Oregon Tool, Inc. will only employ those who are legally authorized to work. Any offer of employment is contingent on a background investigation and drug screen. Oregon Tool, Inc. does not discriminate based on sex, race, color, religion, age, marital status, national origin, citizenship, disability, veteran status, or any other status protected under law. 

During the application process we will not ask for or collect any confidential, proprietary, or sensitive personally identifiable information (e.g., date of birth; driver’s license number; or credit card, bank account or other financial information). If you submit such information, you do so at your own risk, and we will not be liable to you or responsible for consequences of your submission. This notice should not be construed as an offer of employment or creating any terms of employment.