Customer Account Coordinator - Hybrid

Work Location: Portland, OR  

Your Career. Your Impact. Our Future.

At Oregon Tool, Inc., every Team Member drives our success. Your growth fuels our progress, empowering you to take initiative, share your ideas, and help shape what’s next. With a long history of innovation and a pioneering spirit, we’re a global team built on humility, grit, and collaboration – where every voice is valued and every contribution matters. If you’re ready to bring your perspective and thrive in a people-first culture, join us and make an impact.

HOW YOU MAKE AN IMPACT:

This is a vital role for the Oregon Tool organization and our customers. This position is the primary support contact for providing customer service for domestic and/or international trade customers including retailers, distributors, and OEM accounts in the Concrete Cutting and Finishing market. Responsible for proactively supporting the selling process from order to delivery and providing best-in-class customer service to our customers.  This position interacts and coordinates the needs of our customers with the internal Oregon Tool organization (all locations), such as product line, shipping, planning, accounts receivable, and logistics personnel.

THE DETAILS:

Customer Order Management

• Serve as primary customer contact from order entry through delivery and invoicing.
• Process orders via phone, email, fax, EDI, or MRP and support call center needs.
• Provide updates on order status, pricing, availability, promotions, shipments, credits, and returns.
• Coordinate with sales, planning, and product teams to resolve scheduling, capacity, and product issues.
• Maintain accurate customer master data and purchase order records.

Technical Support & Financial Adjustments

• Provide product and application information.
• Handle customer inquiries, disputes, credits, debits, rebates, fines, and deductions.
• Ensure compliance with contractual terms.

Sales, Forecasting & Inventory Support

• Allocate product to support forecasts and participate in SIOP meetings.
• Support promotions, marketing initiatives, and operational performance metrics.
• Identify opportunities to improve customer satisfaction.

Communication

• Maintain clear, consistent communication and documentation.

QUALIFICATIONS & SKILLS:

• High school diploma or GED.
• 2+ years B2B customer service experience with formal business systems.
• Strong communication, problem‑solving, organization, accuracy, and multitasking skills.
• Team‑oriented, adaptable, proactive, and able to work in a fast‑paced environment.
• Proficient in Microsoft Office; SAP preferred.
• Multilingual skills are a plus.

At Oregon Tool, we provide a reasonable, good-faith estimate of the compensation range for this role of $45,000 to $50,000. Final offers are based on various factors such as experience, skills, qualifications and internal equity. This range may vary based on geographic location where the position is filled, and most new hires are not typically hired at the top of the range.

WHAT WE OFFER:

• Medical, Dental, and Vision Benefits available on day one (no waiting period) 
• 401k matching (100% of first 3%, 50% of next 3% = 4.5% match on 6% contribution)
• Retirement Savings Plus Plan*
• Earn up to 120 hours vacation during your first year of service 
• Paid holidays and one paid Community Involvement Day available per calendar year 
• Tuition reimbursement program
• Global company with small company feel 
• Casual work attire 

*Based on geographic location and company performance.

WHO WE ARE: 

Oregon Tool, Inc. is a global, premium-branded, aftermarket-driven precision-cutting tool platform. At Oregon Tool, it is our goal to create, cultivate and sustain a global, inclusive people-first culture, where differences drive innovative solutions to meet the needs of our Team Members, customers, and communities. We welcome applications from all skilled individuals, including those from groups traditionally underrepresented, not just because it’s the right thing to do, but because it makes our company #SharperTogether.

To learn more about our company and history visit us at: https://www.oregontool.com.

Oregon Tool, Inc. will only employ those who are legally authorized to work. Any offer of employment is contingent on a background investigation and drug screen. Oregon Tool, Inc. does not discriminate based on sex, race, color, religion, age, marital status, national origin, citizenship, disability, veteran status, or any other status protected under law. 

During the application process we will not ask for or collect any confidential, proprietary, or sensitive personally identifiable information (e.g., date of birth; driver’s license number; or credit card, bank account or other financial information). If you submit such information, you do so at your own risk, and we will not be liable to you or responsible for consequences of your submission. This notice should not be construed as an offer of employment or creating any terms of employment. 

#LI-VR

#LI-Hybrid

#CCF