Customer Account Coordinator - Hybrid

 Work Location: Portland, OR  

Your Career. Your Impact. Our Future.

At Oregon Tool, Inc., every Team Member drives our success. Your growth fuels our progress, empowering you to take initiative, share your ideas, and help shape what’s next. With a long history of innovation and a pioneering spirit, we’re a global team built on humility, grit, and collaboration – where every voice is valued and every contribution matters. If you’re ready to bring your perspective and thrive in a people-first culture, join us and make an impact.

HOW YOU MAKE AN IMPACT:

The Customer Account Coordinator for LATAM accounts plays a key role in the order services function, serving as the primary liaison between Oregon Tool and its customers. This position ensures a smooth, end-to-end order fulfillment experience, including all necessary follow-up activities. The role is accountable for delivering exceptional service to customers, third-party partners, and internal teams, acting as a central point of contact and information. This role, focusing on LATAM accounts, may also include other tasks, including some logistics and project management duties.

THE DETAILS:

Primary Task – Account Management

• Manage accounts, oversee orders and shipments, update portals, process returns and credits, allocate products, support sales, maintain pricing, coordinate finance, handle credit and cash requirements, and manage logistics.

Secondary Tasks – Performance

• Monitor performance metrics, process rebates, administer samples, optimize deliveries, participate in product lifecycle projects, escalate issues, and assist with SOP updates.

Additional Tasks – Data Management

• Maintain customer data, review orders and billing, support improvement, and ensure documentation for audits.

QUALIFICATIONS & SKILLS:

• High school diploma or GED required, 2-year degree, preferably in business or other related field, or equivalent experience
• Spanish language proficiency
• 3-10 years of customer service or account coordination experience working in business-to-business role, required
• Formal training in sales and customer service with proven experience in high level customer service required
• Proven ability to manage customer situations in a professional and efficient manner that is representative of the company; respond promptly to customer needs and solicit customer feedback to improve service
• Excellent verbal and written business communication skills
• Excellent skills in using business data software (SAP, other ERP software) for customer service, order processing, and reporting
• Demonstrated proficiency in Microsoft Office Suite (intermediate to advanced proficiency in Word and Excel)

At Oregon Tool, we provide a reasonable, good-faith estimate of the compensation range for this role of $50,000 to $55,000. Final offers are based on various factors such as experience, skills, qualifications and internal equity. This range may vary based on geographic location where the position is filled, and most new hires are not typically hired at the top of the range.

WHAT WE OFFER:

• Medical, Dental, and Vision Benefits available on day one (no waiting period) 
• 401k matching (100% of first 3%, 50% of next 3% = 4.5% match on 6% contribution)
• Retirement Savings Plus Plan*
• Earn up to 120 hours vacation during your first year of service 
• Paid holidays and one paid Community Involvement Day available per calendar year 
• Tuition reimbursement program
• Global company with small company feel 
• Casual work attire 
• Complimentary snack and coffee/tea to keep you fueled
• Onsite cafeteria offering a variety of convenient options 
• Onsite Physical Therapist
• Onsite Fitness center
• Public Transit access

*Based on geographic location and company performance.

WHO WE ARE: 

Oregon Tool, Inc. is a global, premium-branded, aftermarket-driven precision-cutting tool platform. At Oregon Tool, it is our goal to create, cultivate and sustain a global, inclusive people-first culture, where differences drive innovative solutions to meet the needs of our Team Members, customers, and communities. We welcome applications from all skilled individuals, including those from groups traditionally underrepresented, not just because it’s the right thing to do, but because it makes our company #SharperTogether.

To learn more about our company and history visit us at: https://www.oregontool.com.

Oregon Tool, Inc. will only employ those who are legally authorized to work. Any offer of employment is contingent on a background investigation and drug screen. Oregon Tool, Inc. does not discriminate based on sex, race, color, religion, age, marital status, national origin, citizenship, disability, veteran status, or any other status protected under law. 

During the application process we will not ask for or collect any confidential, proprietary, or sensitive personally identifiable information (e.g., date of birth; driver’s license number; or credit card, bank account or other financial information). If you submit such information, you do so at your own risk, and we will not be liable to you or responsible for consequences of your submission. This notice should not be construed as an offer of employment or creating any terms of employment. 

#LI-VR

#LI-Hybrid