Sales Operations Manager - OEM

Work Location: Portland, OR (Hybrid)  

Go one better, together.

We’ve built something we’re extremely proud of, and we think it’s time you became part of it. Working at Oregon Tool, Inc., you’ll build your career and do your best work while contributing to the whole of the company. We're for those who lean into challenges and expect that same attitude from the people around them. We’re a goal-oriented organization that’s firmly committed to creating opportunities for Team Members’ talents to shine and inspire the individuals around them so that we all win together. 

At 2,400 Team Members across the globe, you're more than just a link in a chain. From new products, programs, and business units, Oregon Tool, Inc. gives you the space to make systemic change within our business. How will you make your mark? 

HOW YOU MAKE AN IMPACT:

The Sales Operations Manager - Original Equipment Manufacturing (OEM) has a central role in coordinating all the activities to serve and support our Lawn & Garden and Forestry OEM customers, ensuring that OEM customers have a successful experience when they interact with the company.  This is a role with large cross functional interactions (Sales, Product Marketing, Finance, Manufacturing, R&D, Quality, and Procurement), with all the OEM customers worldwide, with all Oregon Tool production and distribution sites.  This role entails frequent direct communication with OEM customers regarding technical and operational support.

THE DETAILS:

• Support sales team with contract negotiations (MSA; Master Supply Agreeement) through collaboration with corporate legal team. Liaise with functional areas for input (Logistics, PS&C, Finance, Engineering).
• Managing PPAP (Production Part Approval Process), including coordinating with product line managers, Engineering and compliance to get production samples, PSW (Part Submission Warrant) / ISIR (Initial Sample Inspection Report) documentation and OEM drawings.
• New Product Introduction (NPI): support sales team to ensure the necessary data is provided in full to product teams through BRI (Bar Request Information) and CRI (Chain Request Information) forms. Also, work with product management to develop specific OEM sales support material.
• Ensure pricing alignment between strategic pricing team, product team and sales team execution through pricing configurator usage and maintenance.
• Support the sales team with interactions with the customers on an as needed basis. Coordinate product testing and report out with the lab and sales team.
• Support planning and forecasting needs by providing regular global input on OEM demand trends. Support allocation process when needed according to strategic growth goals.
• Support product life cycle (PLC) and SKU productivity efforts through ongoing involvement with the sales and product teams to reach company’s goals.
• Handle quality claims. Populate 8D reports and develop resolution plan with the customer in a timely manner.
• Coordinate OEM customer communication globally with the sales team, including price increase notifications and justifications, product discontinuations, plant change notification, production capacity information etc.
• Support and coordinate OEM technical trainings with Sales, Technical Services, and Marketing
• Coordinate and support OEM customer visits with Technical Services, Marketing, and Engineering
• Central point of contact to provide the necessary compliance data and certificates/declaration to support OEM’s compliance PS&C needs. (Reach, Rohs, Prop-65, Long term COO declaration, EU and plastic Recycling acts, Conflict Minerals…). Requires cross-functional work with legal and product line functions.
• Maintain OEM archive: track and record all the agreements in place with all OEMs; pricing agreements, NDA, JDA (list, expiration date etc.)
• Conduct weekly calls with OEM sales team and product marketing to follow up on and address technical, quality, and customer service issues
• Interface between field and Quality, Technical Services (CRM cases), and Portland office

QUALIFICATIONS & SKILLS:

• Bachelor’s Degree with an emphasis in Marketing, Business Administration, Engineering, or related discipline required, Master’s Degree a plus
• 7 + years of experience in a global manufacturing environment, preferably in product line management, marketing, manufacturing, sales or related discipline required
• Experience establishing and maintaining effective customer relationships; strategically partners to build and maintain profitable customer relationships
• Collaborative and effective team player; able to work with teams who are globally dispersed
• Creative problem solver; able to envision and reach solutions through existing systems and company resources
• Take initiative, seek and act on opportunities to improve organization performance
• Ability to translate specific goals into action and follow through to achieve goals
• Able to complete responsibilities in a timely, professional and quality manner
• Solve problems analytically; search out relevant information and gauge its importance when making decisions
• Effective written and verbal communication skills; able to express oneself clearly and in technical and non-technical terms
• Proficiency in Microsoft Office suite (Outlook, Word, Excel) and data management software (SAP preferred)
• Available to work on site as required by job; eligible for domestic and international travel several times per year up to two weeks’ duration.

For individuals assigned and/or hired to work in Washington, Colorado, Nevada, California, New York, New Jersey, Rhode Island, and Connecticut, Oregon Tool is required by law to include a reasonable estimate of the compensation range for this role. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Oregon Tool, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $105,000 to $125,000.

WHAT WE OFFER:

• Medical, Dental, and Vision Benefits available on day one (no waiting period) 
• 401k matching (100% of first 3%, 50% of next 3% = 4.5% match on 6% contribution)
• Earn up to 120 hours vacation during your first year of service 
• One paid Community Involvement Day available per calendar year 
• Global company with small company feel 
• Casual work attire 

WHO WE ARE: 

Oregon Tool, Inc. is a global, premium-branded, aftermarket-driven precision-cutting-tool platform. At Oregon Tool, Inc., it is our goal to create, cultivate and sustain a global, inclusive culture, where differences drive innovative solutions to meet the needs of our employees and customers. We invite and encourage applications from all skilled individuals, including from groups that are traditionally underrepresented, not just because it’s the right thing to do, but because it makes our company #SharperTogether.

To learn more about our company and history visit us at: www.oregontool.com

Oregon Tool, Inc. will only employ those who are legally authorized to work. Any offer of employment is contingent on a background investigation and drug screen. Oregon Tool, Inc. does not discriminate based on sex, race, color, religion, age, marital status, national origin, citizenship, disability, veteran status, or any other status protected under law. 

During the application process we will not ask for or collect any confidential, proprietary, or sensitive personally identifiable information (e.g., date of birth; driver’s license number; or credit card, bank account or other financial information). If you submit such information, you do so at your own risk, and we will not be liable to you or responsible for consequences of your submission. This notice should not be construed as an offer of employment or creating any terms of employment. 

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