Tech Analyst II

 Work Location: Portland, OR  

Go one better, together.

We’ve built something we’re extremely proud of, and we think it’s time you became part of it. Working at Oregon Tool, Inc., you’ll build your career and do your best work while contributing to the whole of the company. We're for those who lean into challenges and expect that same attitude from the people around them. We’re a goal-oriented organization that’s firmly committed to creating opportunities for Team Members’ talents to shine and inspire the individuals around them so that we all win together. 

At 2,400 Team Members across the globe, you're more than just a link in a chain. From new products, programs, and business units, Oregon Tool, Inc. gives you the space to make systemic change within our business. How will you make your mark? 

HOW YOU WILL MAKE AN IMPACT:

The Technical Analyst II’s role is to ensure proper computer operation by maintaining personal computers, peripherals and network devices.  This person acts as second level user support, solving basic to advanced technical problems, maintaining IS security administration.  Participates in IT projects, analyzes and resolves end user hardware, software and network problems in a timely and accurate fashion.  Provides end user training where required.

THE DETAILS:

• End User Support- Troubleshoot hardware, software, and networked peripherals, resolving 75%+ of issues. Provide user education, backup/recovery support, and conduct training sessions. Access online resources for software updates and problem resolution.
• Control Service Desk Processes- Handle Service Desk calls and emails, document issue resolution, and track service requests. Monitor, prioritize, and escalate issues, performing post-resolution follow-ups as needed.
• Service Desk Hardware and Software Maintenance- Install, configure, and troubleshoot client hardware/software, perform preventative maintenance.
• Assist with hardware renewals, PC installations, and product evaluations.
• Network Infrastructure Management- Administer servers, network services, and operating systems; manage backups and security. Provide off-hours support, maintain hardware/software inventory, and create email accounts.
• Communication and Documentation- Develop and maintain technical documentation, ensuring compliance with data security policies. Track and resolve service requests, sharing team updates with management.
• Inventory Control and Procurement- Maintain hardware/software inventories, process purchases, and manage product returns. Evaluate and recommend new technology products and handle procurement processes.

SKILLS AND EXPERIENCE:

• Education and Experience- Associate's degree or 5+ years of related IT experience, with industry certifications highly desirable. 5+ years in designing and maintaining complex IT Service Desk solutions and Cyber Security.
• Technical Proficiency- Expertise in troubleshooting and resolving operating system, application, hardware, and software issues. Strong knowledge of current operating systems (including Apple OS) and familiarity with Microsoft Office suite and data management software (SAP preferred).
• Communication and Problem-Solving- Excellent written and oral communication skills for both technical and non-technical audiences. Proven ability to prioritize and execute tasks in high-pressure environments, with strong analytical and decision-making skills.
• Teamwork and Initiative- Collaborative team player able to work with globally dispersed teams, with a focus on continuous learning and customer satisfaction. Strong personal integrity, initiative, and a results-driven approach to achieving goals.

AVAILABILITY:

• Position requires performance of work on-site during normal working hours in most cases for optimal team interaction and communication, and availability of resources. 
• Ability to work in a global virtual team environment with Oregon Tool’s world-wide locations.
• Occasional overnight travel may be required. 

For individuals assigned and/or hired to work in Washington, Colorado, Nevada, California, New York, New Jersey, Rhode Island, and Connecticut, Oregon Tool is required by law to include a reasonable estimate of the compensation range for this role. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Oregon Tool, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $70,000 to $80,000. 

Internal candidates, please note if you are located in a different country than this position is advertised, please contact the recruiter to understand if relocation or sponsorship is offered for this role. Compensation and benefits vary by country. 

WHAT WE OFFER:

• Medical, Dental, and Vision Benefits available on day one (no waiting period) 
• 401k matching (100% of first 3%, 50% of next 3% = 4.5% match on 6% contribution)
• Earn up to 120 hours vacation during your first year of service 
• One paid Community Involvement Day available per calendar year 
• Global company with small company feel 
• Casual work attire 
• Onsite Fitness center
• Public Transit access

WHO WE ARE: 

Oregon Tool, Inc. is a global, premium-branded, aftermarket-driven precision-cutting-tool platform. At Oregon Tool, Inc., it is our goal to create, cultivate and sustain a global, inclusive culture, where differences drive innovative solutions to meet the needs of our employees and customers. We invite and encourage applications from all skilled individuals, including from groups that are traditionally underrepresented, not just because it’s the right thing to do, but because it makes our company #SharperTogether.

To learn more about our company and history visit us at: www.oregontool.com

Oregon Tool, Inc. will only employ those who are legally authorized to work. Any offer of employment is contingent on a background investigation and drug screen. Oregon Tool, Inc. does not discriminate based on sex, race, color, religion, age, marital status, national origin, citizenship, disability, veteran status, or any other status protected under law. 

During the application process we will not ask for or collect any confidential, proprietary, or sensitive personally identifiable information (e.g., date of birth; driver’s license number; or credit card, bank account or other financial information). If you submit such information, you do so at your own risk, and we will not be liable to you or responsible for consequences of your submission. This notice should not be construed as an offer of employment or creating any terms of employment. 

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