Technical Customer Support Representative (Hybrid)

 Work Location: Portland, OR  

Go one better, together.

We’ve built something we’re extremely proud of, and we think it’s time you became part of it. Working at Oregon Tool, Inc., you’ll build your career and do your best work while contributing to the whole of the company. We're for those who lean into challenges and expect that same attitude from the people around them. We’re a goal-oriented organization that’s firmly committed to creating opportunities for Team Members’ talents to shine and inspire the individuals around them so that we all win together. 

At 2,400 Team Members across the globe, you're more than just a link in a chain. From new products, programs, and business units, Oregon Tool, Inc. gives you the space to make systemic change within our business. How will you make your mark? 

HOW YOU MAKE AN IMPACT

The Technical Customer Support Representative acts as the product technical communication link between the customer and the organization for Oregon Tool’s Forestry, Lawn & Garden, and Outdoor Power Equipment products.  This role responds to customer inquiries via a variety of channels, i.e., email, phone, and web and has a high level of technical expertise to answer most questions about Oregon Tool’s products, with only the most complex problems needing to be escalated up.

THE DETAILS

• Product Technical Customer Service
  • Responds to customer inquiries via email, phone, or web with correct part recommendations
  • Provides technical support on product use, maintenance, and troubleshooting
  • Acts as a liaison between customers and product teams
  • Attends training to stay updated on new products
  • Coordinates warranty/goodwill part shipments
•  Administrative Support
  • Assists with internal/external training logistics and event coordination
  • Manages training records and issues certificates
  • Handles shipping of warranty/goodwill parts
  • Performs general administrative duties as needed

QUALIFICATIONS & SKILLS

• Associates Degree in Business or a related field a plus; High School Diploma required or GED equivalent
• Minimum of 10 years’ experience dealing with the technical aspects of outdoor power equipment and replacement parts, with a minimum of 4 years’ experience working in a customer service capacity or related role with outdoor power equipment products
• Ability to effectively handle a high level of phone and email contact with customers and other employees
• Demonstrates a customer service mindset; strives to provide excellent support no matter the problem or the customer
• Comfortable with dealing warmly, professionally and patiently with all types of customers, able to keep cool, collected demeanor when dealing with the unexpected

• Excellent written and verbal communication skills using technical and non-technical terms
• Basic proficiency in Microsoft Office suite (Outlook, Word, Excel) and data management software (SAP preferred)

At Oregon Tool, we provide a reasonable, good-faith estimate of the compensation range for this role of $55,000 to $67,000. Final offers are based on various factors such as experience, skills, qualifications and internal equity. This range may vary based on geographic location where the position is filled, and most new hires are not typically hired at the top of the range.

WHAT WE OFFER:

• Medical, Dental, and Vision Benefits available on day one (no waiting period) 
• 401k matching (100% of first 3%, 50% of next 3% = 4.5% match on 6% contribution)
• Earn up to 120 hours vacation during your first year of service 
• One paid Community Involvement Day available per calendar year 
• Complimentary snack and coffee/tea to keep you fueled
• Global company with small company feel 
• Casual work attire 
• Onsite Fitness center
• Public Transit access

WHO WE ARE: 

Oregon Tool, Inc. is a global, premium-branded, aftermarket-driven precision-cutting-tool platform. At Oregon Tool, Inc., it is our goal to create, cultivate and sustain a global, inclusive culture, where differences drive innovative solutions to meet the needs of our employees and customers. We invite and encourage applications from all skilled individuals, including from groups that are traditionally underrepresented, not just because it’s the right thing to do, but because it makes our company #SharperTogether.

To learn more about our company and history visit us at: www.oregontool.com

Oregon Tool, Inc. will only employ those who are legally authorized to work. Any offer of employment is contingent on a background investigation and drug screen. Oregon Tool, Inc. does not discriminate based on sex, race, color, religion, age, marital status, national origin, citizenship, disability, veteran status, or any other status protected under law. 

During the application process we will not ask for or collect any confidential, proprietary, or sensitive personally identifiable information (e.g., date of birth; driver’s license number; or credit card, bank account or other financial information). If you submit such information, you do so at your own risk, and we will not be liable to you or responsible for consequences of your submission. This notice should not be construed as an offer of employment or creating any terms of employment. 

#LI-VR